SHOPPING HELP

WITH THE PURPOSE OF OFFERING YOU THE BEST EXPERIENCE OF PURCHASE AND SATISFACTION, OUR ONLINE SHOP IS CURRENTLY AVAILABLE ONLY IN THE COUNTRY/ REGIONS LISTED ON COUNTRY/CURRENCY SECTION. IF YOUR COUNTRY/REGION IS NOT LISTED, PLEASE CONTACT US AT [email protected] AND WE WILL TRY TO ASSIST YOU WITH YOUR ORDER AND SHIPPING IF POSSIBLE.

PLEASE BE ADVISED AT THIS TIME WE ONLY OPERATE IN EUROS, BUT WE WILL GRADUALLY ADAPT TO THE DIFFERENT CURRENCIES OF DESTINATION COUNTRIES. THANKS FOR YOUR UNDERSTANDING

ALL COUNTRIES WITHIN THE EUROPEAN UNION ARE SHIPPED ON DDP (DELIVERY DUTY PAID) BASIS, MEANING THAT TAXES AND DUTIES ARE INCLUDED IN THE FINAL PRICE. FOR COUNTRIES OUTSIDE OF THE EU THE ORDERS ARE SHIPPED WITH DDU (DELIVERY DUTY UNPAID) MEANING YOU MAY BE LIABLE TO PAY TAX UPON RECEIVING YOUR PACKAGE. FOR COMPLETE SHIPPING POLICY FOR ALL COUNTRIES, PLEASE HAVE A LOOK AT THE DUTIES AND TAXES PARAGRAF AT THE SHIPPING INFORMATION SECTION, OR CLICK HERE

YOU CAN FIND ALL THE INFORMATION REGARDING OUR SERVICES, SHIPPING, RETURNS, ETC, ON EACH SECTION OF THIS WEBSITE... BUT IF YOU STILL NEED HELP ABOUT:

PLACING AN ORDER
TRACKING YOUR PURCHASE
ARRANGING YOUR RETURN OR EXCHANGE
CHOOSING THE RIGHT SIZE AND FIT 
ANY QUESTIONS REGARDING YOUR SHOPPING EXPERIENCE

PLEASE GO TO OUR CONTACT SECTION OR CLICK HERE

MAKING AN ONLINE PURCHASE IS VERY SIMPLE:

THE CUSTOMER WILL NEED TO IDENTIFY BY FILLING IN THE ORDER FORM OFFERED BY THE WEBSITE AND FOLLOW THE INSTRUCTIONS.

AFTER HAVING CHECKED THE CONTENT OF THE ORDER, AS WELL AS ITS TOTAL COST (PRODUCT(S) ORDERED, FORWARDING FEES, OPTIONAL CHOICES), AND CORRECTED POSSIBLE ERRORS, THE CUSTOMER WILL THEN CONFIRM IT DEFINITIVELY. THIS CONFIRMATION IS TANTAMOUNT TO THE CONCLUSION OF THE CONTRACT. ONCE THE CONTRACT HAS BEEN CONCLUDED WE ARE SPASTOR WILL SEND A RECEIPT OF THE ORDER TO THE CUSTOMER, BY E-MAIL, CONTAINING A SUMMARY OF THE INFORMATION REGISTERED ON THE ORDER FORM.

IF THERE IS ANY TYPE OF ERROR IN THE INDICATED ADDRESS OR IN ANY OTHER PART OF THE ORDER, YOU MUST IMMEDIATELY NOTIFY SUCH ERROR TO THE CUSTOMER SERVICE E-MAIL ADDRESS [email protected] PROVIDING YOUR ORDER NUMBER, IN ORDER TO PROCEED TO ITS CORRECTION. WE CANNOT GUARANTEE THAT THE CHANGE WILL BE POSSIBLE, IT DEPENDS ON THE STATUS OF THE ORDER AND STOCK AVAILABILITY. IF WE CANNOT CHANGE YOUR ORDER DIRECTLY IN OUR SYSTEM, YOU ARE WELCOME TO RETURN IT TO US ONCE YOU RECEIVE IT AND WE WILL HELP YOU MAKE A CHANGE.

YOUR EMAIL ACCOUNT MAY HAVE A COMMERCIAL FILTER, WICH MAY LEAD THE EMAILS TO YOUR SPAM BASKET. PLEASE CHECK THE SPAM AND SPAM CONTROLS IN YOUR E-MAIL INBOX AND ALWAYS VERIFY THAT THE CONTACT INFORMATION YOU PROVIDE IS CORRECT.

IF THE ITEM YOU WANT IS OUT OF STOCK YOU CAN REGISTER YOUR EMAIL CLICKING ON NOTIFY ME WHEN THIS IS AVAILABLE AND WE WILL TRY TO GIVE YOU INFORMATION ON WHEN IT WILL GET BACK IN STOCK.

PAYMENT

WE ACCEPT THE FOLLOWING CREDIT CARDS: VISA, EUROCARD/MASTERCARD, VISA ELECTRON, MASTERCARD DIRECT. OTHER PAYMENT METHODS INCLUDE PAYPAL.

WE ARE VERY SORRY BUT WE DON'T ACCEPT AMERICAN EXPRESS

PAYMENT VIA BANK TRANSFER, CHEQUE OR COD ARE NOT ACCEPTED.

THE PAYMENT SYSTEM USED IS THE SYSTEM CALLED SSL (SECURE SOCKETS LAYER), WHICH OFFERS A SECURE ENVIRONMENT PAYMENT SYSTEM SINCE IT ALLOWS THE ENCRYPTION OF THE INFORMATION TRANSMITTED DURING THE TRANSACTION, ENSURING ITS CONFIDENTIALITY.

FOR SECURITY PURPOSES, WE ARE SPASTOR RESERVES THE RIGHT TO SHIP FIRST-TIME ORDERS TO THE CARDHOLDER’S VERIFIED BILLING ADDRESS OR WORK ADDRESS. TO AVOID DELAYS IN RECEIVING YOUR ORDER, PLEASE MAKE SURE TO PROVIDE THE CORRECT BILLING AND SHIPPING INFORMATION ASSOCIATED WITH YOUR CREDIT/DEBIT CARD WHEN PLACING AN ORDER

THE ORDER CAN NOT BE TAKEN INTO ACCOUNT AND WILL NOT BE PROCESSED UNTIL THE PAYMENT HAS BEEN AUTHORIZED BY YOUR BANK OR SAVINGS BANK.

PLEASE READ OUR TERMS AND CONDITIONS HERE