SHIPPING INFO

ENJOY FREE SHIPPING ON ORDERS ABOVE 325 EUROS!

ALL ORDERS ARE SHIPPED FROM OUR STUDIO IN SPAIN

SHIPMENTS WILL BE MADE THROUGH UPS OR DHL FOR INTERNATIONAL ORDERS AND CORREOS EXPRESS OR DHL FOR SPANISH TERRITORY.

AT CHECK OUT, YOU CAN CHOOSE WHICH DELIVERY METHOD SUITS YOU BEST, EITHER HOME DELIVERY OR HAVE YOUR PACKAGE DELIVERED TO AN ACCESS POINT.

YOU CAN CLEARLY CHECK YOUR SHIPPING OPTIONS AND PRICES AT THE SHOPPING BAG BEFORE THE CHECK OUT PROCEDURE

SHIPPING TIMES

PLEASE KEEP IN MIND THAT OUR SHIPPING TIMES SHOULD BE USED AS A GUIDE ONLY AND ARE BASED ON TIME FROM DISPATCH. WE ARE SPASTOR CANNOT TAKE RESPONSIBILITY FOR CUSTOMS CLEARANCE DELAYS OR FAILED PAYMENT APPROVAL, THOUGH WE WILL TRY TO MINIMISE ANY POTENTIAL DELAYS.

IF YOUR DELIVERY ADDRESS IS GEOGRAPHICALLY REMOTE, FOR EXAMPLE CERTAIN OUTLYING ISLANDS OR OTHER ISOLATED LOCATIONS, IT IS POSSIBLE THAT WE MAY NOT BE ABLE TO DELIVER THERE. IF THAT IS THE CASE, WE WILL NOTIFY YOU BEFORE WE ACCEPT YOUR ORDER. WE RESERVE THE RIGHT NOT TO DELIVER TO ANY COUNTRY THAT IS PROHIBITED BY APPLICABLE EXPORT LAWS. ORDERS CANNOT BE DELIVERED TO PO BOX OR SIMILAR ADDRESSES (SOME EXCEPTIONS ARE APPLIED TO SOME MIDDLE EAST COUNTRIES). 

THE DELIVERY OF ORDERS WILL BE MADE AT THE DELIVERY ADDRESS FREELY DESIGNATED BY THE CUSTOMER. IN THIS WAY, WE ARE SPASTOR DOES NOT ASSUME ANY RESPONSIBILITY IN THOSE CASES WHERE THE DELIVERY OF THE PRODUCT DOES NOT OCCUR IF THE CUSTOMER HAS PROVIDED DATA THAT IS FALSE, INACCURATE, OR INCOMPLETE. THE SAME HAPPENS IN THOSE CASES WHERE THE DELIVERY CAN NOT BE COMPLETED FOR REASONS BEYOND CONTROL OF THE SHIPPING COMPANY ASSIGNED FOR THAT PURPOSE, SUCH AS THE ABSENCE OF THE RECIPIENT.  

AT THE TIME OF DELIVERY OF THE ORDER TO OUR CARRIER, WE WILL SEND A SHIPPING CONFIRMATION TO THE EMAIL ADDRESS THAT YOU HAVE PROVIDED WHEN PLACING THE ORDER. IN THE SHIPPING CONFIRMATION, WE WILL INDICATE THE CORRESPONDING TRACKING NUMBER SO YOU CAN TRACK IT THROUGH THE WEBSITE OF OUR CARRIER. AFTER THAT, YOU WILL START TO RECEIVE EMAIL/SMS UPDATES FROM OUR COURIER SERVICE TO INFORM YOU OF THE WHEREABOUTS OF YOUR ORDER.

IT IS NOT POSSIBLE TO SPECIFY A PRECISE TIME AT WHICH A DELIVERY WILL TAKE PLACE.

PRODUCTS COMPRISED WITHIN THE SAME ORDER CANNOT BE DELIVERED TO DIFFERENT ADDRESSES.

DELIVERIES TAKE PLACE ON MONDAY TO FRIDAY (OR OTHER NORMAL WORKING WEEK DAYS IN COUNTRIES THAT DO NOT FOLLOW A WESTERN PATTERN OF WORKING WEEK), EXCLUDING BANK AND PUBLIC HOLIDAYS, USUALLY WITHIN THE HOURS OF 8AM AND 5PM.

ORDERS PLACED AFTER ONE PM/ THIRTEEN PM (1:00 PM/ 13:00 PM GMT+1) WILL NOT BE PROCESSED THAT SAME DAY. ORDERS WHICH HAVE BEEN RECEIVED AFTER THE STATED HOURS WILL BE NEXT PROCESSED ON THE FOLLOWING BUSINESS DAY IN BARCELONA. ORDERS RECEIVED DURING THE WEEKEND WILL BE PROCESSED EARLY ON THE FOLLOWING MONDAY, OR ON THE NEXT BUSINESS DAY.

DUTIES & TAXES

IF YOU ORDER PRODUCT(S) FOR INTERNATIONAL DELIVERY, THEY MAY BE OPENED AND INSPECTED BY CUSTOMS AUTHORITIES AND MAY BE SUBJECT TO IMPORT DUTIES AND TAXES WHICH ARE LEVIED WHEN THE DELIVERY REACHES THE SPECIFIED DESTINATION. YOU WILL BE RESPONSIBLE FOR PAYMENT OF ANY SUCH IMPORT DUTIES AND TAXES.

PLEASE NOTE THAT WE HAVE NO CONTROL OVER THESE CHARGES AND CANNOT PREDICT THEIR AMOUNT.

PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICE FOR FURTHER INFORMATION BEFORE PLACING YOUR ORDER. IN THE EVENT THAT YOU RETURN AN ITEM, THE IMPORT DUTIES WILL BE REFUNDED IF THEY WERE ORIGINALLY INCLUDED IN THE PURCHASE PRICE. IF THEY WERE NOT INCLUDED THEN YOU WILL RESPONSIBLE FOR RECLAIMING DUTY DIRECTLY FROM YOUR LOCAL CUSTOMS OFFICE. ANY DELAY IN PAYING THESE CUSTOMS FEES WILL RESULT IN A DELAY OF DELIVERY OF YOUR ORDER.

PLEASE ALSO NOTE THAT YOU MUST COMPLY WITH ALL APPLICABLE LAWS AND REGULATIONS OF THE COUNTRY FOR WHICH THE PRODUCT(S) ARE DESTINED. WE WILL NOT BE LIABLE FOR ANY BREACH BY YOU OF ANY SUCH LAWS.

IF YOU HAVE ANY QUERIES REGARDING YOUR ORDER OR SHIPPING, PLEASE CONTACT US AT [email protected] AND WE ENDEAVOUR TO GET BACK TO YOU WITHIN 24 HOURS.

OUR OPERATING HOURS ARE MONDAY TO FRIDAY, 9AM TO 6PM GMT+1.

IMPORTANT INFORMATION

PRODUCTS ARE DELIVERED IN SECURE PACKAGING. IF AT THE TIME OF DELIVERY, THE RECIPIENT DETECTS, IN A VISIBLE AND CLEAR FORM, WITHOUT THE NEED TO MANEUVER THE SHIPPING PACKAGE OR THOSE PACKAGING NATURAL TO THE PRODUCT, THAT THE PRODUCT HAS DEFECTS ATTRIBUTED BY DAMAGE CAUSED BY THE CARRIER COMPANY, OR IF IN THE SAME MANNER, THERE IS AN ERROR IN THE MERCHANDISE RECEIVED, THE CUSTOMER MUST DETAIL THIS FACT IN THE RECEIPT THAT IS PROVIDED AND SIGNALED BY AND OF THE CARRIER AND IMMEDIATELY CONTACT OUR CUSTOMER SERVICE EMAIL [email protected].

SUCH NOTIFICATIONS MUST BE EXECUTED WITHIN 24 HOURS AFTER RECEIPT, BY WHICH YOU WILL BE ABLE TO BE ABLE TO PROMPT THE RETURN OF THE AFFECTED PRODUCT OR PRODUCTS AND PROCEED TO THEIR REPLACEMENT BY ANOTHER IN OPTIMAL CONDITIONS OR, ALTERNATIVELY, TO REIMBURSE THE PRICE PAID FOR IT, AS YOU INDICATE IN THAT EMAIL.

IF A PROOF OF DELIVERY DOES NOT HAVE ANY DAMAGE REPORT, IS UNDERSTOOD THAT THE PRODUCT HAS ITS PACKAGING IN PERFECT CONDITION. LIKEWISE, IF A DAMAGE IS DETECTED IN THE PRODUCT ONCE THE PACKAGE IS OPENED, AND THE PACKAGING IS IN PERFECT CONDITION, THE CUSTOMER HAS 24 HOURS FROM RECEPTION TO CONTACT OUR CUSTOMER SERVICE EMAIL [email protected]. AFTER 24 HOURS OF DELIVERY, NO CLAIMS WILL BE ACCEPTED FOR DAMAGE TO THE PRODUCT.

IF THE PACKAGE IS NOT SUCCESSFULLY DELIVERED TO THE CUSTOMER’S ADDRESS DUE TO A LACK OF COOPERATION FROM THE CUSTOMER (WRONG TELEPHONE NUMBER, WRONG ADDRESS, ABSENT AT ADDRESS, NON-COMPLIANCE WITH IMPORT REGULATIONS) AS PER THE WE ARE SPASTOR COMMERCIAL AGREEMENT, THE PACKAGE MAY RISK BEING SENT BACK TO SPAIN AT THE CUSTOMER’S EXPENSE INCLUDING ANY IMPORT FEES THAT MAY BE ASSESSED UPON RE-ENTRY TO SPAIN. THESE FEES WILL BE DEDUCTED FROM ANY EVENTUAL REIMBURSEMENT.

WE ARE SPASTOR INSURES EACH PURCHASE DURING IT’S TIME IN TRANSIT UNTIL IT IS DELIVERED TO YOU. ALL ORDERS REQUIRE A SIGNATURE UPON DELIVERY, AT WHICH POINT RESPONSIBILITY FOR THE SHIPMENT PASSES TO YOU. IF YOU HAVE SPECIFIED A RECIPIENT OTHER THAN YOURSELF FOR DELIVERY PURPOSES, SIGNATURE BY THE THIRD PARTY IS DEEMED TO BE SUFFICIENT PROOF OF DELIVERY AND FULFILMENT BY WE ARE SPASTOR.

PLEASE READ CAREFULLY OUR TERMS AND CONDITIONS HERE.